services overview

IT Staffing

Our depth of experience and access to a talent pool that's considered one of the best in the industry ensures that our clients get the results they demand. Every day our employees are on the job with clients all over the world. Whether we provide one or two additional staff members or assume responsibility to implement an entire project, our clients know that we will deliver. Whatever your circumstances, you'll receive the dedicated professionals you need, while retaining the level of control you prefer for each project.

IT Service Management Implementations

IT Management applications can provide huge gains in efficiency, productivity, and customer satisfaction, or they can sit on the shelf and collect dust. Shyle consultants are uniquely qualified to ensure the success of your ITSM solutions, based on extensive training and hands-on experience across the breadth of the ITSM applications. Shyle consultants are nationally recognized for their unique ability to provide an optimal infrastructure and process design, and to deliver on the promise of that design through hands-on implementation of selected technologies.

Oracle Financials Implementations.

We provide Oracle Financials functional consulting services, specialising in the following Oracle E-Business suite applications.

GL : General Ledger (Previous versions + 11.5.9/11.5.10)

AP : Accounts Payable (Previous + 11.5.9/11.5.10)

AR : Accounts Receivable. (Previous + 11.5.9/11.5.10)

PO : Purchasing, SSP5 & I-Procurement (Previous + 11.5.9/11.5.10)

FA : Fixed Assets. (Previous + 11.5.9/11.5.10)

AX : Global Accounting Engine (11.03 /11.5.5/11.5.9)

CE : Cash Management (Previous +11.5.9/11.5.10)

Oracle Discoverer V 3.1.26/V.4.1.46

ADI : Applications Desktop Int. V3.1 – V7.2

System Administrator. (Previous + 11.5.9/11.5.10)

Flexfields & Chart of Accounts (COA) design. (Previous + 11.5.9/11.5.10)

Oracle Method / AIM Various versions Multiple Implementation

MS Project, Access, Visio T.O.A.D (Toad by Quest)

Oracle Workflow 2.6 Implementation/Design

 

Supply Chain Solutions

Supply chain activities have grown beyond internal processes to include all elements involved in bringing a product or service to market — suppliers, distributors and customers. Encompassed within this dynamic "value chain" are functions such as sales force automation, order management and configuration, planning and scheduling, manufacturing execution, logistics and customer management. To optimize the supply chain requires tight integration so that critical information and transactions are synchronized across the extended enterprise.

IP Networks

The world of business is being turned upside down today by e-commerce, mergers, alliances and technology. To stay competitive, companies must fundamentally change the way they do business, which often means tearing down walls between departments and between independent applications. The IP network is the vehicle that's making this possible for the modern-day enterprise.

Call Center Solutions

Leverage the power of existing systems by voice-enabling them with our industry-leading platform and you'll understand why everyone's talking about our innovative, new, customer self-service solutions never before practical with traditional solutions. Let us show you how our award-winning solutions can improve utilization while improving end customer satisfaction in troublesome areas like provisioning, password reset, tech support and repair.

Intelligent Call Routing

Getting more out of your contact center investments - improving utilization, increasing call volumes, intelligent call routing - is a critical issue. Let us show you how we're helping major corporations to significantly improve their contact center's ROI through our proven methodologies and state-of-the-art expertise.